How do I return an item?
1. Please email: email@example.com
2. You will receive a Return Authorisation form and details on how to make your return. Returns will not be approved without the Return Authorisation form.
3. Please send your returns to:
TOOMEY & KOKO RETURNS
PO Box 18237
Once we have your item we still have to do some checks before we can issue a refund. Once checked, you will either receive your new item, a credit note, or refund on the purchase price (excluding shipping cost) directly to the original method of payment used for purchase. We'll send you an email once your return is processed, this is usually within 7 working days of receiving your return.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for more info regarding processing times as we are unable to amend this. Credit notes take up to 10 business days for us to process.
If you need more information about shipping, please check the Shipping and Delivery page. Still have a question for us? Get in touch with us at firstname.lastname@example.org